Delete your Masigo account

Masigo · Toronto, Canada

In the app

1. Open Masigo and go to the Me tab.
2. Tap Account.
3. Tap Request account deletion and confirm.

Our team reviews the request (to check for open orders or pending refunds) and deletes the account within 7 days. You'll get a confirmation email.

By email (if you no longer have the app)

Email info@masigo.appfrom the email address on your account with the subject "Delete my Masigo account". We'll confirm and complete the deletion within 7 days.

What gets deleted

• Your login and email address (including Google sign-in link)
• Your profile, nickname and friends list
• Push notification subscriptions on all your devices
• Saved payment methods at Stripe linked to your account
• Saved lists and the link between your account and your devices

What we keep, and why

• Order records — kept as the café's sales history for accounting (Canadian tax law requires 7 years). Your email is removed, so they are no longer linked to you.
• Reviews — remain visible under your nickname only, with no link to your email. Email us if you'd like a specific review removed as well.
• Loyalty stamps and badges — stored under an anonymous device identifier, not your email. After deletion they are no longer linked to you; they disappear when you uninstall the app or clear its data. Email us if you want them wiped from our servers too.

Café owners

If you own a café on Masigo, self-deletion is disabled because payouts and sales records are attached to your account. Email info@masigo.appand we'll close or transfer the café first.

See our Privacy Policy for details on the data we hold.