Masigo Merchant Agreement

1. What Masigo does

Masigo is a discovery and pickup-ordering platform: customers find your café and its menu, order and pay ahead in the app, and pick up in store. Masigo is not the seller of your products — you are. We provide the software, the storefront, and payment processing.

2. Fees

Subscription: CAD $9.99 per month per location, after your free trial period. If the subscription is unpaid, your listing and online ordering are paused; your data is kept.

Order commission: 10% of each prepaid pickup order placed through Masigo (your custom rate, if different, is shown in your agreement summary). You receive 90% of the order total, deposited via Stripe. Card processing costs are covered by Masigo out of its commission.

Fee changes require 30 days written notice (email or in-app).

3. Payments & payouts

Online payments are processed by Stripe. To receive payouts you must complete Stripe onboarding (identity and bank verification), and you agree to the Stripe Connected Account Agreement. Masigo never stores your banking details.

Payouts follow Stripe’s standard schedule. Masigo may pause payouts for a specific order while a dispute about that order is investigated.

4. Cancellations & refunds

If you cancel a prepaid order (out of stock, quality issue, closure), the customer is refunded in full and the 90% already allocated to you is reversed.

If a customer cancels before you start preparing, they are refunded in full.

If a customer does not pick up their order (no-show), you keep the payment. Mark it honestly — no-show records affect customer accounts.

Masigo records who cancelled each order. Repeated store-side cancellations may lead to review under section 6.

5. Your responsibilities

Keep menu names, photos and prices accurate. Menu listings are reviewed by Masigo before going live.

Keep availability honest: switch an item Off the moment you run out, and only mark an order Ready when it is actually ready to hand over. Customers pay before they arrive, so accurate availability is the core of trust on this platform — systematic misuse is logged and reviewed.

Food safety, ingredients, allergen information and legal compliance of your products are entirely your responsibility. Masigo is not liable for the products you sell.

Have prepaid orders ready for pickup during your posted hours. Items made to order (drinks) are expected to be prepared when the customer arrives.

6. Suspension & termination

You may leave Masigo at any time from Settings or by contacting us; open orders must be completed or refunded first.

Masigo may suspend or terminate accounts that repeatedly violate this agreement (falsely marking orders ready, chronic cancellations, fraudulent activity), after notice except in cases of fraud.

7. Data

You own your store and menu content, and grant Masigo a licence to display it in the app and in marketing for the platform.

Customer contact data belongs to the platform and is protected under our privacy policy; order history for your store is visible to you in the app.

8. Liability

Masigo provides the platform "as is". To the extent permitted by Ontario law, Masigo’s total liability to you is limited to the fees you paid to Masigo in the 3 months before the claim. Masigo is not liable for indirect losses (lost profits, spoiled inventory) caused by app downtime.

9. General

This agreement is governed by the laws of Ontario, Canada. We may update these terms with 30 days notice; continued use after the notice period means acceptance. Your acceptance (name, date, version) is recorded when you register or accept in-app.